Freqently Asked Questions

We currently service Sydney Airport (domestic and international terminals), Newcastle Airport, and Sydney's cruise terminals. Western Sydney International Airport will be added once it opens in October 2026.

Our Tesla Model Y L comfortably seats up to 4 passengers. For groups of 3 or more, we recommend at least two passengers are 165cm or under, for the best comfort in the rear seats. Refer to our seating diagram below

Each booking allows up to 3 checked bags and 4 carry-on items in total, plenty for most family trips. We're not able to fit oversized items at this stage.

Anything too big to fit into a large suitcase, such as boogie boards, golf bags, or musical instruments like a cello. Travelling with something like this? Get in touch before booking and we'll let you know if we can help.

Yes. Fitting and unfitting a child seat costs $30 each, with a maximum of 3 seats per booking, correctly fitted and ready before you arrive.

An optional add-on for anyone who wants to properly switch off during the ride, an eye mask and ear plugs, at $30 each.

Yes, every quoted price already includes road tolls, so there are no surprises on arrival.

Bottled water is on hand for the whole family, and USB-C charging points keep phones and tablets topped up in every row, both included at no extra cost.

We can only guarantee your return trip if it's booked on the same day as your outgoing trip and doesn't clash with an existing booking. To lock in your preferred return time, book it alongside your outgoing trip rather than later.

Full details are on our Refund & Cancellations Policy page. In short, how much notice you give before your scheduled pickup affects what refund applies, so it's worth checking before you book if your plans might change.