Refund Policy
Purpose
This policy explains how Central Coast Comfort Chauffeur handles cancellations, rescheduling and refunds for bookings made through our website or booking system.
Your Rights Under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. We must provide our services with due care and skill, fit for the purpose you’ve made known to us, and within a reasonable time. If we fail to meet these guarantees in a major way, you’re entitled to cancel and receive a refund. If the failure is minor, we’ll fix the problem within a reasonable time.
Cancellations By You
If you need to cancel, please let us know as far in advance as possible.
- Cancellations made 14 days or more before the scheduled pickup: full refund
- Cancellations made between 7 and 13 days before pickup: 50% refund
- Cancellations made less than 7 days before pickup: 25% refund
We understand plans change unexpectedly, especially around flights. If your circumstances are genuinely outside your control (for example, a cancelled or significantly delayed flight), get in touch and we’ll do our best to find a fair outcome.
Reschedule a booking
Rescheduling is subject to availability and may not always be possible if it conflicts with another booking.
Where a suitable new time is available, your original booking fee is held and applied to the rescheduled date, with no extra charge. Each booking can be rescheduled up to 3 times.
If you request to reschedule before the cancellation fee window begins and no suitable alternative time is available, you’ll receive a full refund. If you request to reschedule after the cancellation fee window has started and no suitable alternative time is available, the standard cancellation fee still applies.
If your airline or cruise line reschedules your flight or sailing within the cancellation fee window, we’ll try to match your chauffeur booking to the new time. If that’s not possible, you’ll receive a full refund.
If your airline or cruise line cancels your flight or sailing within the cancellation fee window, you’ll receive a full refund for the corresponding service.
If your airline or cruise line reschedules or cancels your flight or sailing before the cancellation fee window begins, please update or cancel your booking with us within 3 business days of being notified. If you don’t, standard cancellation fees will apply as usual.
Cancellations By Us
If we need to cancel your booking (for example, due to a vehicle issue or driver unavailability), you’ll be offered a full refund or the option to rebook at a time that suits you.
Service Issues
If something goes wrong with your service, for example, a significant delay outside what was agreed, or the vehicle provided doesn’t match what you booked, please contact us as soon as possible with your booking reference and a description of the issue. For a major failure, you can choose a refund or for us to re-perform the service. For a minor issue, we’ll put it right within a reasonable time.
Proof Of Booking
We accept your booking confirmation email or booking reference number as proof of your booking.
Contact Us
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Last updated: 02/09/2026