Privacy Policy

Who we are

Our website address is: https://ccccev.com.au.

Cookies

If you make a booking through our online booking system, we use session and cart cookies to remember your selections as you move through the steps (location, service, payment). These are cleared once your booking is completed or your session ends.

We use Google Analytics to understand how visitors use our site. This sets a cookie called _ga, which lasts up to 2 years, and a property-specific cookie, to distinguish one visitor from another. This data does not personally identify you and is used only to see how the site is performing.

We do not currently use comments or a login area on this site, so no cookies are set for those purposes.

Who We Share Your Data With

When you make a booking, your details (name, contact information, and pickup or drop-off address) are stored in our booking system, LatePoint. LatePoint is self-hosted, meaning this data is stored directly on our own website’s server in Australia, not on a third-party cloud service.

Payments are processed securely through Stripe. We do not store your full card details on our own systems, Stripe handles and processes this information directly.

We use Google Analytics to understand site traffic. We do not sell or share your personal information with any other third party for their own marketing purposes.

How Long We Retain Your Data

Booking and payment records are kept for at least 5 years, in line with the Australian Taxation Office’s record-keeping requirements for business transactions.

What Rights You Have Over Your Data

You can request access to the personal information we hold about you, and ask us to correct anything that’s inaccurate or out of date. You can also ask us to restrict how we use your information, or withdraw your consent to marketing communications at any time. If you have any concerns about how your information has been handled, you’re welcome to contact us directly, and we’ll do our best to resolve it.

Where Your Data Is Sent

Your booking and customer data is stored on our own server in Australia and is not sent overseas as part of normal operation.

Google Analytics data is processed on Google’s servers, which may be located outside Australia, including in the United States. Google Search Console, which we also use, does not collect or process any personal information about our website’s visitors, it only reports on how our site appears in Google Search results.

Payments are processed by Stripe, which may store and process data outside Australia. For more information, see Stripe’s own privacy policy at stripe.com/au/privacy.